Refund Policy

14 days, no questions asked. If you're not happy with your Soulmate Sketch or any add-on, you can get a full refund within 14 days of purchase.

How to request a refund

• Reply to your order email, or write to support@velmorasoulmate.com from the email you used at checkout.
• We refund to your original payment method, usually within 1 business day of your request.
• Depending on your bank, it can take 5 to 10 business days to appear on your statement.

Add-ons

Each add-on is a separate one-time purchase and can be refunded on its own.

Something went wrong?

If your portrait or reading didn't arrive or didn't generate correctly, email us and we'll fix it or refund you right away.