Privacy Policy

This policy explains what personal information HTK Labs LLC collects through velmorasoulmate.com, how we use it, and the choices you have.

What we collect

• Quiz answers: who you hope to meet, gender, relationship status, birth date, birth time (if given), birth city and a few preference questions. When you buy a sketch as a gift, these are your friend's details and first name, which you confirm they're happy for you to share. For the compatibility add-on, the birth details you enter for another person.
• Contact details: your email address.
• Payment information: processed by Stripe. We receive the payment status, amount and the card brand and last four digits, never the full card number.
• Device and usage data: IP address, browser type, pages viewed, and identifiers from cookies (for example Meta's _fbp / _fbc and PostHog analytics cookies).

How we use it

• To calculate your birth chart and create your portrait, reading and any add-ons.
• To process payments, prevent fraud and handle refunds.
• To email your results and receipts; up to two reminders if you leave checkout before paying (one click to stop them); and marketing only if you opted in (unsubscribe anytime).
• To measure and improve the Service and our advertising.

Who we share it with

We share information only with service providers that help us run the Service:

• Stripe (payments), Supabase (database and file storage), Vercel and Cloudflare (hosting and network)
• Google (Gemini) and Replicate (generating your reading and portrait)
• Resend (email delivery) and PostHog (product analytics)
• Meta (Meta Pixel and Conversions API) to measure our ads. Email addresses are sent only in hashed form.

We don't sell your personal information for money.

Your California privacy rights (CCPA/CPRA)

Sharing data with Meta for ad measurement can count as "sharing" for cross-context behavioral advertising. You can opt out at Do Not Sell or Share My Personal Information. We also honor the Global Privacy Control (GPC) signal. You may request access to, correction of, or deletion of your personal information by emailing support@velmorasoulmate.com. We won't discriminate against you for using these rights.

Retention

We keep order records as long as needed for accounting and legal obligations, and quiz data that didn't lead to a purchase for up to 12 months. You can ask us to delete your data earlier.

Security

Your results are stored privately and shown only through an unguessable link and short-lived file links. No method of storage is 100% secure, but we take reasonable measures to protect your information.

Children

The Service is for adults 18 and over. We don't knowingly collect data from children.

Contact

HTK Labs LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States · support@velmorasoulmate.com